About us

The professional home care provider of choice.

At Rose Care, we are dedicated to delivering exceptional care and support to you in your own home, whether that’s in Felixstowe or Norwich. You can recognise us by our full uniform of white tunic and dark red trousers and the identification we carry.

Care Quality Commission Inspected

We explain how Rose Care is monitored and inspected by England's independent health and social care regulator for your peace of mind.

For us, maintaining a personal face is a vital part of offering a good quality service. Our clients and their families don’t just look upon us as home care professionals, but as friendly local people they can turn to, whether it’s to talk about what’s going on in their lives or in their community, or to be listened to with real understanding when they wish to share, or simply reminisce about times past.

We ask our carers to give the time, the care and respect to our clients that they would give their own family members – something which they do willingly and with a warm smile.

Compassionate, committed and highly competent

Our mission at Rose Care to deliver outstanding, compassionate, reliable and tailored care that supports and recognises that people are individuals and their needs and wishes vary. To acknowledge people’s right to dignity and choice and to promote equality and diversity. We strive to enhance quality of life by promoting independence, wellbeing and social inclusion. To work collaboratively with other agencies and health professionals to achieve the best possible outcomes for our clients.

We aim to improve our service continually, through innovation and collaboration with our colleagues in health, so that we can provide all of our clients with the care and support they deserve.

Our values are clear and our standards high. When we are looking for a new carer to join our team, we apply our values to the recruitment process. Our carers are required to work according to a concept determined by the Chief of Nursing known as ‘The 6 Cs’ - Care, Compassion, Courage, Communication, Commitment and Competency.

Local to you

All our carers live locally, are chosen for their values and skills and are prepared to give our clients the time, care and respect as if they were their own family. If new to the care profession, our team members undertake the Care Certificate as standard and are actively encouraged by their in-house mentor to study for and achieve recognized diplomas in health and social care.

Care Quality Commission Inspected

About our regulator, the Care Quality Commission

Rose Care very much welcomes being regularly monitored, inspected and fully regulated by the Care Quality Commission (CQC), the independent regulator in England of all health and social care services including hospitals, dentists, ambulances, care homes and the care given in people’s own homes.

The performance ratings which the CQC awards and the findings which it publishes are important indicators which help people make informed decisions about their choices around care.

The CQC ensures the quality and safety of care, sets out what good and outstanding care looks like, and has a set of fundamental standards below which care must never fail.

The focus of these minimum standards include:

person-centered care
dignity and respect (privacy, equality, support to remain independent) consent, safety and safeguarding from abuse access to food and drink, premises and equipment which are clean, suitable and looked after properly
good governance and complaint procedures
suitably qualified, fit and proper staff
duty of candour/ transparency including the display of ratings.

Rose Care Suffolk is currently rated ‘Outstanding’ by the CQC. The Commission’s latest report about Rose Care Suffolk Ltd is accessible here.

Rose Care Norfolk is yet to be rated by CQC and should be inspetected within their first year of providing a care service, however CQC have assessed them to ensure that they are likely to be safe, effective, caring, responisve and well led. CQC will monitor Rose Care Norfolk through notifications from the branch and other health professionals